Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@anifyra-collectables.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@anifyra-collectables.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@anifyra-collectables.com.
Return Policy
Returns
• Returns can be requested within 7 days of delivery.
• Products must be unused, undamaged, and returned in their original packaging with all accessories, tags, and inserts intact.
• Customers must provide order details and relevant photographs for return requests.
• A complete and uninterrupted unboxing/opening video is mandatory for all return, replacement, missing item, damaged product, or incorrect product claims.
• Claims submitted without a valid unboxing video will not be accepted under any circumstances.
• Limited edition items, mystery boxes, sale items, and customized products are not eligible for return unless received damaged or incorrect.
Damaged, Defective, or Incorrect Products
• Any damaged, defective, missing, or incorrect item must be reported within 48 hours of delivery.
• Customers must provide:
* Order details
* Clear photographs of the issue
* A complete unboxing/opening video
• Failure to provide an unboxing video may result in rejection of the claim.
• Upon verification and approval, Anifyra Collectables will provide a replacement, store credit, or refund at its sole discretion.
Important Note
Anifyra Collectables reserves the right to reject any return, replacement, or refund request if the product has been used, damaged by the customer, returned without original packaging, or if a valid unboxing video is not provided.
Refund Policy
Refund Eligibility
• Refunds are only applicable for products that are received damaged, defective, incorrect, or are otherwise approved by Anifyra Collectables after review.
• A complete and uninterrupted unboxing/opening video is mandatory for all refund requests.
• Refund requests submitted without a valid unboxing video will not be accepted.
• Customers must report any issue within 48 hours of delivery along with relevant photographs and order details.
Non-Refundable Items
The following items are not eligible for refunds:
• Limited edition collectibles
• Mystery boxes
• Sale or discounted items
• Customized or personalized products
• Products damaged due to misuse, mishandling, or improper storage by the customer
• Claims submitted without a valid unboxing video
Refund Process
• Once the claim is reviewed and approved, the refund will be processed to the original payment method used during purchase.
• Refund processing may take 5–10 business days depending on the payment provider or banking institution.
• Shipping and handling charges are non-refundable unless the error was caused by Anifyra Collectables.